Managed IT & helpdesk
Your staff get fast, human support; you get managed devices, tidy accounts and a predictable monthly fee.
Scope of the service
Helpdesk
Support by email, chat and phone during business hours, with a named engineer for each client and an escalation path to senior staff.
Device management
Laptops and phones enrolled in Intune or Jamf: encryption, updates, approved software and remote wipe for lost devices.
Identity & productivity
Microsoft 365 or Google Workspace administration, shared mailboxes, groups, licences and multi-factor authentication.
Onboarding & offboarding
New starters get a ready laptop and accounts on day one; leavers lose access the same day, with data handed over to their manager.
Office & network
Wi-Fi, firewalls, printers and meeting rooms set up properly once and monitored afterwards.
Procurement
Hardware and licence purchasing through your own accounts, with an asset register kept current.
What you can count on
Every engagement starts with an assessment and a written plan, so the scope and the monthly fee are clear before any work begins.
- Unlimited remote support during business hours
- Patch management for operating systems and common applications
- Monthly report on tickets, devices and licences
- Quarterly roadmap meeting
Questions we hear often
How quickly do you respond?
We aim to pick up urgent issues within 30 minutes and normal tickets within four business hours. The exact targets are written into your agreement.
Do you provide on-site support?
Most work is remote. Where on-site visits are needed, we arrange them with local partners at an agreed hourly rate.
Can we keep our existing tools?
Usually yes. We adapt to the ticketing, chat and management tools you already use where they do the job.
Let us look at your setup
A free 30-minute call to understand where you are and whether we are a good fit.